Berlin Cardigan

Return and Exchange Policy
You may return or exchange a product within 14 days of receiving it. Products must be unused, in their original packaging, and include all accessories. A proof of purchase is required.

Non-returnable items include personalized products, hygiene items, or cosmetics with opened packaging.
If returning due to change of mind, shipping costs are the customer’s responsibility. If the product is defective or an incorrect item was sent, we will cover the shipping costs.

To start a return, contact us at [your email] with your order number and reason for return.

Shipping Policy
We process and ship orders within 1-3 business days after payment confirmation. Delivery times vary depending on the destination and shipping method selected at checkout.

Shipping costs are calculated at checkout based on the delivery address and package weight.
We are not responsible for delays caused by the carrier or customs clearance.

Please ensure your delivery address is correct before completing your order. Incorrect addresses may cause delays or additional charges.